Privacy Policy

1. Introduction

Danang Local ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website dananglocal.com and related services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, password, phone number
• Profile Information: Profile photo, preferences, saved listings
• Booking Information: Appointment details, service preferences, special requests
• Reviews and Content: Reviews, ratings, photos, comments
• Communications: Messages sent through our platform, support inquiries

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, search queries, clicks, time spent on pages
• Location Data: General location based on IP address (we do not track precise GPS location)
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process bookings and facilitate communication with businesses
• Send booking confirmations, reminders, and updates
• Personalize your experience and show relevant listings
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Analyze usage patterns to improve our Service
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Businesses

When you make a booking, we share necessary information (name, contact details, booking details) with the business to fulfill your reservation.

4.2 Service Providers

We work with third-party service providers for hosting, analytics, email delivery, and payment processing. These providers only access information necessary to perform their services.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

4.4 Public Content

Reviews, ratings, and other content you post publicly are visible to all users and may be indexed by search engines.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how our Service is used
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal, business, or safety purposes even after account deletion. Reviews and public content may remain visible after account deletion.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@dananglocal.com or through your account settings.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Vietnam. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after changes constitutes acceptance of the updated policy.